FAQs

GAMES POSTPONEMENT

When are the Olympic Games now being held?

Will my tickets be cancelled now that the Games have been postponed?

Can I receive a full refund now that the Games have been postponed?

How do I get a refund and how long will it take?

Is my ticket transferable to the postponed Games / I would like to keep my tickets for the postponed Games, how do I do this?

Will the competition schedule stay the same?

Can I swap my tickets for different tickets for the postponed Games?

I want a full refund on my current purchases but may decide to go in 2021, as an existing customer will I have priority access to ticket sales for the rescheduled Games?

Can I purchase additional tickets for the Games in 2021?

How do I get my money back for flights and accommodation?

GENERAL INFORMATION

When are the Tokyo 2020 Olympic Games?

Who are Team GB Live

What is an Authorised Ticket Reseller?

How do I know that I am purchasing tickets through a genuine Authorised Ticket Reseller?

BUYING TICKETS

How do I buy individual tickets to the Tokyo 2020 Olympic Games, in 2021?

Are there any quantity limitations on the number of tickets customers can purchase?

What methods of payment for tickets will Team GB Live accept?

How long do I have to complete my purchase?

Will I be able to choose my seat location at time of ticket purchase?

Can you confirm that tickets purchased within a given order will be seated together?

How much time in between events should I allow when purchasing tickets for the same day?

Can I buy tickets elsewhere?

Are there children or infant tickets?

I am a Wheelchair user and require a Wheelchair ticket for Tokyo 2020 - how do I purchase tickets to the Tokyo 2020 Olympic Games?

Does Team GB Live help with tickets for the families of athletes?

Can Team GB Live ticketing products be purchased for sweepstakes, contest, auction or charitable use?

Can I cancel my order and receive a refund for my tickets?

Will Team GB Live have a ticket resale program?

How do I buy individual tickets to the Tokyo 2020 Paralympic Games?

TICKET DELIVERY

Why am I being charged a delivery fee?

How will Team GB Live deliver tickets?

TICKET AVAILABILITY

What tickets are available to buy?
  • - Opening Ceremony
  • - Closing Ceremony
  • - Aquatics (Swimming)
  • - Aquatics (Diving)
  • - Cycling (Track)
  • - Artistic Gymnastics

Tickets for the session I want are sold out - will there be any more?

TICKET PRICING

How are ticket prices calculated by Team GB Live for the Tokyo 2020 Olympic Games?

How is the exchange rate used to convert Japanese Yen (JPY) to Sterling (GBP) calculated for tickets?

What is the exchange rate used to convert Japanese Yen (JPY) to Sterling (GBP)

What is the handling fee?

Can I use my Priority Access Pass for Ticket Only purchases?

TRAVEL AND ACCOMMODATION ADVICE

How can I purchase ticket and travel packages including flights and accommodation to the Tokyo 2020 Olympic Games?

Does Team GB Live help with travel information once in Japan?

Does Team GB Live provide advice on where to stay when in Japan?

WEBSITE/TECHNICAL DIFFICULTIES

I am experiencing technical difficulties with your website. What should I do?

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