FAQs

GENERAL INFORMATION

When are the Tokyo 2020 Olympic Games, in 2021?

Who are Team GB Live

What is an Authorised Ticket Reseller?

How do I know that I am purchasing tickets through a genuine Authorised Ticket Reseller?

BUYING TICKETS

How do I buy individual tickets to the Tokyo 2020 Olympic Games, in 2021?

Are there any quantity limitations on the number of tickets customers can purchase?

What methods of payment for tickets will Team GB Live accept?

How long do I have to complete my purchase?

Will I be able to choose my seat location at time of ticket purchase?

Can you confirm that tickets purchased within a given order will be seated together?

How much time in between events should I allow when purchasing tickets for the same day?

Can I buy tickets elsewhere?

Are there children or infant tickets?

I am a Wheelchair user and require a Wheelchair ticket for Tokyo 2020 - how do I purchase tickets to the Tokyo 2020 Olympic Games?

Does Team GB Live help with tickets for the families of athletes?

Can Team GB Live ticketing products be purchased for sweepstakes, contest, auction or charitable use?

Can I cancel my order and receive a refund for my tickets?

Will Team GB Live have a ticket resale program?

How do I buy individual tickets to the Tokyo 2020 Paralympic Games?

TICKET DELIVERY

Why am I being charged a delivery fee?

How will Team GB Live deliver tickets?

TICKET AVAILABILITY

What tickets are available to buy?
  • - Opening Ceremony
  • - Closing Ceremony
  • - Aquatics (Swimming)
  • - Aquatics (Diving)
  • - Cycling (Track)
  • - Artistic Gymnastics

Tickets for the session I want are sold out - will there be any more?

TICKET PRICING

How are ticket prices calculated by Team GB Live for the Tokyo 2020 Olympic Games?

How is the exchange rate used to convert Japanese Yen (JPY) to Sterling (GBP) calculated for tickets?

What is the exchange rate used to convert Japanese Yen (JPY) to Sterling (GBP)

What is the handling fee?

Can I use my Priority Access Pass for Ticket Only purchases?

TRAVEL AND ACCOMMODATION ADVICE

How can I purchase ticket and travel packages including flights and accommodation to the Tokyo 2020 Olympic Games?

Does Team GB Live help with travel information once in Japan?

Does Team GB Live provide advice on where to stay when in Japan?

WEBSITE/TECHNICAL DIFFICULTIES

I am experiencing technical difficulties with your website. What should I do?

TICKETS PURCHASED ON OR BEFORE 19 JULY 2020

What is the deadline for me to opt to retain or cancel my tickets for the Tokyo 2020 Olympic Games?

I would like to still keep my tickets for the Games in 2021. How do I retain my order?

I cannot attend the Games in 2021, how do I request a refund?

I opted to retain my order for 2021, but my circumstances have changed, and I now want to cancel my order. What can I do?

How long will the refund take and how will I receive it?

Can I swap my tickets for different tickets for the postponed Games?

I want a full refund on my current order, but I may decide to go in 2021, as an existing customer will I have priority access to ticket sales for the rescheduled Games?

I won't know my plans before the 23 August 2020 deadline, what happens if I don't make a choice?

Can I transfer my tickets to a friend and/or family member?

Will I have an option to return tickets at a later date?

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